CalTel Internet Support

If you are using a WEP encryption ensure you use lower case letters.

If you are using WPA encryption, all letters are case sensitive and you must include spaces if there are any in your pass phrase. Please verify you have typed in your pass phrase correctly.

If you see either of the following errors, you've more than likely mis-typed your security key.
or

If you see either error, disconnect from the WiFi network, then reconnect and try retyping your key.

1. If you have a desktop computer check to see if you can bring up a webpage and surf. If you can connect with your desktop, try retyping your key on your wireless device.
2. If you cannot connect with your desktop or you do not have one, try unplugging your wireless router or modem for 2 minutes and plugging it back in. Please do not press the reset button at any time.
3. If this does not work, please Contact Us.