CalTel Internet Support

Click on “Spam Management” on the left-hand menu.

We recommend leaving the spam filter set to “Normal (w/Quarantine)(RECOMMENDED)”. We have also added a “Low (w/Quarantine)” filter that will allow a significant amount of spam come through, with fewer messages actually getting caught in the quarantine.

We do not allow disabling of spam protection, but you have control over who is sending you email by clicking “Show More”.

The following lists will appear:

A blacklist is a list of items that will cause a message to be marked as spam. A whitelist is a list that will cause any messages that match it to be automatically accepted.

• The Subject Blacklist marks messages as spam where the subject matches an entry in the list.
• The From: Blacklist marks messages as spam where the from: address matches an entry in the list.
• The From: Whitelist allows a message marked as spam to go through if the from: address matches an entry in the list.

Clicking on a list will pop up a small window that will show you all of your list entries and allow you to add a new entry.

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