CalTel Internet Support

Follow the steps below to set up Outlook 2010. Please make sure to set up Outlook manually, not automatically.

1. In Microsoft Outlook, click on File in the upper left-hand corner:
2. Click on “Add Account”:
3. Choose “Manually configure server settings or additional server types” and click Next.
4. Choose “Internet E-mail” and click Next.
5. Type in your name as you would like it to appear on outgoing emails and then your full email address.
6. The account type is POP3.
7. The Incoming mail server is pop3.caltel.com.
8. The Outgoing mail server is smtp.caltel.com.
9. Put your full caltel.com email address in “User Name” and put your password in the “Password” field.
10. Click on “More Settings”:
11. The following box will appear. Click on the “Outgoing Server” tab at the top.
12. Check the box named “My outgoing server (SMTP) requires authentication”
13. Click on the “Advanced” tab at the top.
14. Put a check in the checkbox “This server requires an encrypted connection (SSL)”. You will notice the “Incoming server (POP3) changes from 110 to 995 automatically.
15. On the line that says “Use the following type of encrypted connection:”, change “None” to “TLS”.
16. Click in the “Outgoing server (SMTP)” box and change 25 to 587.
17. When finished with the settingw changes it should look like this: Click on the OK button.
18. Click on Next.
19. It will then check your account settings. If you have any error here, please contact CalTel for support. Click on Close.
20. Click on Finish