CalTel Internet Support

Click on “Spam Management” on the left-hand menu.

We recommend leaving the spam filter set to “Normal,(w/Quarantine)(RECOMMENDED)”. Please note, if you choose “Normal”, this disables the spam quarantine, and any quarantined mail will not be delivered.

We do not allow disabling of spam protection, but you have control over who is sending you email by clicking “Show More”.

The following lists will appear:

A blacklist is a list of items that will cause a message to be marked as spam. A whitelist is a list that will cause any messages that match it to be automatically accepted.

• The Subject Blacklist marks messages as spam where the subject matches an entry in the list.
• The From: Blacklist marks messages as spam where the from: address matches an entry in the list.
• The From: Whitelist allows a message marked as spam to go through if the from: address matches an entry in the list.

Clicking on a list will pop up a small window that will show you all of your list entries and allow you to add a new entry.

As a note, you should not overuse white and black lists. It is better to determine why a message is either being marked as Spam or isn't, so that problem can be corrected. While you can whitelist a sender to circumvent the anti-Spam filters, doing so may expose you to potential trouble if that person's PC contracts a virus, etc. You should only use a whitelist or blacklist as a last resort.

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