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--- knowledge_base:troubleshooting:wifi [2013/03/08 09:47]
esanders
+++ knowledge_base:troubleshooting:wifi [2013/03/19 12:50] (current)
esanders
@@ Line 5: / Line 5: @@
 If you are using **WPA** encryption, all letters are **case sensitive** and you **must** include spaces if there are any in your pass phrase.  Please verify you have typed in your pass phrase correctly.
-If you see either of the following errors, you've more than likely mis-typed your security key.
+Possible images you may see:
-{{:knowledge_base:troubleshooting:wifi1.png?400|}}
+== Windows 7 or Windows Vista ==
+{{:knowledge_base:troubleshooting:wifi1.png?400nolink|Windows 7}}
 \\
 or
 \\
-{{:knowledge_base:troubleshooting:wifi2.jpeg?500|}}
+== Windows XP ==
+{{:knowledge_base:troubleshooting:wifi2.jpeg?400nolink|Windows XP}}
 \\
-If either error appears, disconnect from the WiFi network, then reconnect and try retyping your key.
+If either image appears, disconnect from the WiFi network, then reconnect and try retyping your key.
 === If retyping your password doesn't work try these steps below: ===
-  - If you have a desktop computer check to see if you can bring up a webpage and surf.  If you can connect with your desktop, try retyping your key on your wireless device.
+  - If you have a PC connected via ethernet check to see if you can bring up a webpage and surf.  If you can connect, try retyping your key on your wireless device.
   - If you cannot connect with your desktop or you do not have one, try unplugging your wireless router or modem for 2 minutes and plugging it back in.  **Please do not press the reset button at any time.**
   - If this does not work, please [[:contact-us|Contact Us]].

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