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--- knowledge_base:troubleshooting:email:missing_messages [2013/03/07 12:22]
esanders created
+++ knowledge_base:troubleshooting:email:missing_messages [2016/04/15 09:00] (current)
tstetson
@@ Line 3: / Line 3: @@
 If you believe you are missing email messages, check the following:
-  -First make sure that the message hasn't been quarantined in our IronPort spam filter.  go to https://iron.caltel.com/login and sign in with your CalTel email address and password.  When you are presented with a list of filtered messages, select the messages you want to receive, choose 'release' and then click 'Submit'.  Go to step number 5.
+  -First make sure that the message hasn't been quarantined in our IronPort spam filter.  go to [[https://qt.caltel.com/login]] and sign in with your CalTel email address and password.  When you are presented with a list of filtered messages, select the messages you want to receive, choose 'release' and then click 'Submit'.  Go to step number 5.
   -If you do not see the message in Ironport, go to your email program and see if you have a folder labelled 'Junk' or 'Spam'.  Go in that folder and look for the missing email.
   -If the message is not in 'Junk' or 'Spam' go into your 'Deleted Items' or 'Trash' folder.  Look for the message.

CalTel Internet Support