Differences

This shows you the differences between two versions of the page.

--- knowledge_base:troubleshooting:dsl [2013/03/05 13:20]
esanders created
+++ knowledge_base:troubleshooting:dsl [2017/03/29 12:29] (current)
janderson
@@ Line 1: / Line 1: @@
-===== DSL ======
+===== DSL Troubleshooting =====
+When your DSL connection does not work, here are some things to try.  Please do not ever press the reset buttons on the back of your equipment and especially __**DO NOT PRESS THE RESET BUTTON ON THE BACK OF YOUR DSL MODEM!**__
+\\
+  - First check to make sure other computers in your house can get online.  If you have other computers that are working on the DSL fine, skip step 2 and 3 and go to step 4.
+  - Locate your DSL modem.  The DSL modem is usually manufactured by Best Data, Motorola, BEC or Diamond Multimedia or VisionNet.  It will be labelled on the modem somewhere.
+  - Pull out the power plug on the back of the DSL modem.  All lights on the front of the DSL modem will go out.  Wait for at least 2 minutes before plugging it back in.  Wait 2 more minutes and then check if your DSL is working.
+  - If step 3 didn't fix the problem, and you have additional equipment (routers, switches/hubs, access points, etc), unplug the power cord from these devices for 5 minutes before plugging them back in.
+  - If step 4 didn't fix the problem, please call us.  **__Do not press the reset button on any equipment that you have__**.  We will need to do additional troubleshooting with you over the phone to determine the problem.

CalTel Internet Support