===== WiFi Troubleshooting =====
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If you are using a **WEP** encryption ensure you use only lower case letters.\\
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If you are using **WPA** encryption, all letters are **case sensitive** and you **must** include spaces if there are any in your pass phrase.  Please verify you have typed in your pass phrase correctly.

Possible images you may see:
== Windows 7 or Windows Vista ==
{{:knowledge_base:troubleshooting:wifi1.png?400nolink|Windows 7}} 
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or
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== Windows XP ==
{{:knowledge_base:troubleshooting:wifi2.jpeg?400nolink|Windows XP}}
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If either image appears, disconnect from the WiFi network, then reconnect and try retyping your key.

=== If retyping your password doesn't work try these steps below: ===

  - If you have a PC connected via ethernet check to see if you can bring up a webpage and surf.  If you can connect, try retyping your key on your wireless device.
  - If you cannot connect with your desktop or you do not have one, try unplugging your wireless router or modem for 2 minutes and plugging it back in.  **Please do not press the reset button at any time.**
  - If this does not work, please [[:contact-us|Contact Us]].