===== Missing Email Messages =====

If you believe you are missing email messages, check the following:

  -First make sure that the message hasn't been quarantined in our IronPort spam filter.  go to [[https://qt.caltel.com/login]] and sign in with your CalTel email address and password.  When you are presented with a list of filtered messages, select the messages you want to receive, choose 'release' and then click 'Submit'.  Go to step number 5.
  -If you do not see the message in Ironport, go to your email program and see if you have a folder labelled 'Junk' or 'Spam'.  Go in that folder and look for the missing email.
  -If the message is not in 'Junk' or 'Spam' go into your 'Deleted Items' or 'Trash' folder.  Look for the message.
  -Some email programs have a search capability.  Use that if you can.
  -Click the 'Send / Receive' or 'Get Mail' button at the top of your email program.  Wait for all messages to arrive then check your inbox.
  -Are your email messages sorted correctly?  If not, go to this knowledge base article.