====Answer: Error 691 ====
Error 691 is caused by your username or password being typed in correctly. To fix this problem follow these steps:\\

  - Click on 'Start' then 'Control Panel'.
  - Go to 'Internet Options'. This may be found under 'Network and Internet Connections' then 'Internet Options'.
  - Click the tab labeled 'Connections' at the top of the window.
  - Double-click the correct dial-up account listed in the 'Dial-up and Virtual Private Network settings' box. Usually it is listed as 'CalTel (default)' or 'Calaveras Internet (default)'.
  - make sure the 'User name' box at the bottom of this window contains your full caltel.com email address in the form of username@caltel.com.
  - Delete all of the dots in the password field and re-type the correct password for this account. Please call us if you do not remember your password.
  - Click 'OK'.
  - Click 'OK' again.
  - Close the Control Panel.
  - Try re-connecting.\\
If the above steps do not work, please call our office.